Refund policy – PREMIUM WATCH

Premium Watch Return & Refund Policy

At Premium Watch, we are committed to delivering the highest quality luxury timepieces and ensuring complete customer satisfaction. Our return and refund policy is designed to provide a smooth, transparent, and hassle-free experience.

Return Eligibility

We accept returns in the following cases:

✅ The product is damaged or defective upon arrival.
✅ You have received the wrong product.

To qualify for a return, the following conditions must be met:

The watch must be unused, in its original condition, and include all packaging materials, tags, and certificates of authenticity.
An unboxing video is mandatory for all return or exchange requests. Without an unboxing video, returns or exchanges will not be accepted.
The return request must be submitted within the designated timeframe (see below).

Return & Refund Period

Customers must initiate a return request within 7 days of receiving the order.
Any requests made after 7 days will not be accepted.
Once approved, refunds will be processed to the original payment method within 7–14 business days, depending on your bank or payment provider.

Exchange Policy

If you receive a damaged, defective, or incorrect product, you can request an exchange instead of a return.
Our team will assist you in coordinating the exchange, ensuring that a replacement is shipped as quickly as possible.
Exchanges are subject to product availability. If the item is out of stock, you may opt for a full refund.

Non-Returnable & Non-Refundable Items

To maintain the integrity and exclusivity of our luxury collection, the following items cannot be returned or exchanged:

❌ Watches that show signs of wear, damage, or resizing by a third party.
❌ Products without original packaging, tags, or authenticity certificates.
❌ Items that exceed the 7-day return period.
❌ Custom-made or personalized watches.

How to Initiate a Return or Exchange

Contact Us: Email our customer support team at [Your Contact Email] or reach out via [Your Customer Support Number] within 7 days of receiving your order.
Provide Proof: Share the required unboxing video and images of the issue (if applicable).
Approval & Instructions: Once your return is approved, we will provide return shipping instructions.
Shipping the Item: Pack the item securely and ship it using a trackable courier service. Return shipping costs may apply unless the issue is due to an error on our part.
Processing: Upon receiving and inspecting the returned item, we will process your refund or exchange within 7–14 business days.

Policy Updates

Premium Watch reserves the right to update or modify this policy at any time without prior notice. We recommend checking this page periodically for any changes.

For further inquiries or assistance, our customer support team is always here to help.